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1 Privacy Notice
This is the privacy notice
of Adhesive Dispensing Limited. In this document, 'we',
'our', or 'us' refer to Adhesive Dispensing.
We
are company number 6048283 registered in United Kingdom.
Our registered office is at:
Adhesive
Dispensing Limited
55 Alston
Drive
Bradwell
Abbey
Milton
Keynes, Bucks
MK13 9HB,
United Kingdom
Tel: +44
1908 686660
Fax: +44
1908 686836
Email:
info@adhesivedispensers.co.uk
2 Introduction
This is a notice to inform
you of our policy about all information that we record
about you. It sets out the conditions under which we may
process any information that we collect from you, or
that you provide to us. It covers information that could
identify you ('personal information') and information
that could not. In the context of the law and this
notice, 'process' means collect, store, transfer, use or
otherwise act on information.
We
take seriously the protection of your privacy and
confidentiality. We understand that all visitors to our
website are entitled to know that their personal data
will not be used for any purpose unintended by them and
will not accidentally fall into the hands of a third
party. We undertake to preserve the confidentiality of
all information you provide to us, and hope that you
reciprocate. Our policy complies with UK law accordingly
implemented, including that required by the EU General
Data Protection Regulation (GDPR). The law requires us
to tell you about your rights and our obligations to you
in regards to the processing and control of your
personal data. We do this now, by requesting that you
read the information provided at
www.knowyourprivacyrights.org Except as set out below,
we do not share, or sell, or disclose to a third party,
any information collected.
3 The bases on which we process information
about you
The law requires us to
determine under which of six defined bases we process
different categories of your personal information, and
to notify you of the basis for each category. If a basis
on which we process your personal information is no
longer relevant then we shall immediately stop
processing your data. If the basis changes then if
required by law, we shall notify you of the change and
of any new basis under which we have determined that we
can continue to process your information.
4 Information we process because we have a
contractual obligation with you
When you create an account
on our website, buy a product or service from us, or
otherwise agree to our terms and conditions, a contract
is formed between you and us. In order to carry out our
obligations under that contract we must process the
information you give us. Some of this information may be
personal information. We may use it in order to:
-
verify your identity for security purposes
- provide products to you
- provide you with our
services
- provide you with
suggestions and advice on products, services and how to
obtain the most from using our website
We
process this information on the basis there is a
contract between us, or that you have requested we use
the information before we enter into a legal contract.
Additionally, we may aggregate this information in a
general way and use it to provide class information, for
example to monitor our performance with respect to a
particular service we provide. If we use it for this
purpose, you as an individual will not be personally
identifiable. We shall continue to process this
information until the contract between us ends or is
terminated by either party under the terms of the
contract.
5 Staff guidelines for processing information
under a contractual obligation
The only people able to
access data covered by this policy will be those who
need it for their work. Data will not be shared
informally. When access to confidential information is
required, employees can request it from their line
managers. Adhesive Dispensing provides training to all
employees to help them understand their responsibilities
when handling data. Employees will keep all data secure,
by taking sensible precautions and following the
internal guidelines below. In particular, strong
passwords will be used and they will never be shared.
Personal data will not be disclosed to unauthorised
people, either within the company or externally. Data
will be regularly reviewed and updated if it is found to
be out of date. If no longer required, it will be
deleted and disposed of. Employees will request help
from their line manager or the data protection officer
if they are unsure about any aspect of data protection.
5.1 Data Storage
These rules describe how and
where data should be safely stored. When data is stored
on paper, it will be kept in a secure place where
unauthorised people cannot see it. These guidelines also
apply to data that is usually stored electronically but
has been printed out for some reason:
When not required, the paper
or files will be kept in a locked drawer or filing
cabinet.
Employees will make sure
paper and printouts are not left where unauthorised
people could see them, like on a printer.
Data printouts will be
shredded and disposed of securely when no longer
required.
When data is stored
electronically, it will be protected from unauthorised
access, accidental deletion and malicious hacking
attempts:
Data will be protected by
strong passwords that are changed regularly and never
shared between employees.
If data is stored on
removable media (like a CD or DVD), these will be kept
locked away securely when not being used.
Data will only be stored on
designated drives and servers and will only be uploaded
to an approved cloud storage services.
Servers containing personal
data will be sited in a secure location, away from
general office space.
Data will never be saved
directly to laptops or other mobile devices like tablets
or smart phones.
All servers and computers
containing data will be protected by approved security
software and a firewall.
5.2 Data Use
Personal data and company
data is of no value to Adhesive Dispensing Limited
unless the business requires it for the purpose of
carrying out its contracted services. However, it is
when personal data is accessed and used that it can be
at the greatest risk of loss, corruption or theft:
When working with personal
data, employees will ensure the screens of their
computers are always locked when left unattended.
Data will not be shared
informally. In particular, it should never be sent by
email, as this form of communication is not secure.
Data will be encrypted
before being transferred electronically.
Data will never be transferred outside of the European
Economic Area unless required by global support
operations involved in the provision of contracted
services, such as software support.
Employees will not save
copies of data to their own computers. Always access and
update the central copy of any data.
6 Information we process with your consent
Through certain actions when
otherwise there is no contractual relationship between
us, such as when you browse our website or ask us to
provide you more information about our business,
including job opportunities and our products and
services, you provide your consent to us to process
information that may be personal information. Wherever
possible, we aim to obtain your explicit consent to
process this information, for example, by asking you to
agree to our use of cookies. Sometimes you might give
your consent implicitly, such as when you send us a
message by e-mail to which you would reasonably expect
us to reply. Except where you have consented to our use
of your information for a specific purpose, we do not
use your information in any way that would identify you
personally. We may aggregate it in a general way and use
it to provide class information, for example to monitor
the performance of a particular page on our website. If
you have given us explicit permission to do so, we may
from time to time pass your name and contact information
to selected associates whom we consider may provide
services or products you would find useful. We continue
to process your information on this basis until you
withdraw your consent or it can be reasonably assumed
that your consent no longer exists. You may withdraw
your consent at any time by instructing us at
info@adhesivedispensers.co.uk . However, if you do
so, you may not be able to use our website or our
services further.
7 Information we process for the purposes of
legitimate interests
We may process information
on the basis there is a legitimate interest, either to
you or to us, of doing so. Where we process your
information on this basis, we do after having given
careful consideration to:
- whether the same objective
could be achieved through other means
- whether processing (or not
processing) might cause you harm
- whether you would expect
us to process your data, and whether you would, in the
round, consider it reasonable to do so
For example, we may process your data on this basis for
the purposes of:
- record-keeping for the
proper and necessary administration of our business.
- responding to unsolicited
communication from you to which we believe you would
expect a response
- protecting and asserting
the legal rights of any party
- insuring against or
obtaining professional advice that is required to manage
business risk
- protecting your interests
where we believe we have a duty to do so
8 Information we process because we have a legal
obligation
We are subject to the law
like everyone else. Sometimes, we must process your
information in order to comply with a statutory
obligation. For example, we may be required to give
information to legal authorities if they so request or
if they have the proper authorisation such as a search
warrant or court order. This may include your personal
information.
9 Information we process due to a medical
situation
Should you be an Adhesive
Dispensing Limited employee, on our premises or
attending one of our events and become unwell, we will
process your information under a duty of care.
10 Specific uses of information you provide to
us
10.1 Information
provided on the understanding that it will be shared
with a third party
Our website allows you to
post information with a view to that information being
read, copied, downloaded, or used by other people.
Examples include:
- posting a message to our
forum
- tagging an image
In
posting personal information, it is up to you to satisfy
yourself about the privacy level of every person who
might use it. We do not specifically use this
information except to allow it to be displayed or
shared. We do store it, and we reserve a right to use it
in the future in any way we decide. Once your
information enters the public domain, we have no control
over what any individual third party may do with it. We
accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no
legal basis for us to retain it, then at our discretion
we may agree to your request to delete personal
information that you have posted. You can make a request
by contacting us at
info@adhesivedispensers.co.uk
10.2 Complaints
regarding content on our website
Our website is a publishing
medium. Anyone may register and then publish information
about himself, herself or some other person. We attempt
to moderate user generated content, but we are not
always able to do so as soon as that content is
published. If you complain about any of the content on
our website, we shall investigate your complaint. If we
feel it is justified or if we believe the law requires
us to do so, we shall remove the content while we
investigate. Free speech is a fundamental right, so we
have to make a judgment as to whose right will be
obstructed: yours, or that of the person who posted the
content that offends you.
10.3 Job application and employment
If you send us information
in connection with a job application, we may keep it for
up to three years in case we decide to contact you at a
later date. If we employ you, we collect information
about you and your work from time to time throughout the
period of your employment. This information will be used
only for purposes directly relevant to your employment.
After your employment has ended, we will keep your file
for six years before destroying or deleting it.
10.4 Sending a message to our support team
When you contact us, whether
by telephone, through our website or by e-mail, we
collect the data you have given to us in order to reply
with the information you need. We record your request
and our reply in order to increase the efficiency of our
business. We keep personally identifiable information
associated with your message, such as your name and
email address so as to be able to track our
communications with you to provide a high quality
service
10.5 Complaints
When we receive a complaint,
we record all the information you have given to us.
We use that information to
resolve your complaint. If your complaint reasonably
requires us to contact some other person, we may decide
to give to that other person some of the information
contained in your complaint. We do this as infrequently
as possible, but it is a matter for our sole discretion
as to whether we do give information, and if we do, what
that information is.
We may also compile
statistics showing information obtained from this source
to assess the level of service we provide, but not in a
way that could identify you or any other person.
10.6 Affiliate and business partner information
This is information given to
us by you in your capacity as an affiliate of us or as a
business partner. It allows us to recognise visitors
that you have referred to us, and to credit to you
commission due for such referrals. It also includes
information that allows us to transfer commission to
you. The information is not used for any other purpose.
We undertake to preserve the confidentiality of the
information and of the terms of our relationship. We
expect any affiliate or partner to agree to reciprocate
this policy.
11 Use of information we collect through
automated systems when you visit our website
11.1 Cookies
Cookies are small text files
that are placed on your computers hard drive by your web
browser when you visit any website. They allow
information gathered on one web page to be stored until
it is needed for use on another, allowing a website to
provide you with a personalised experience and the
website owner with statistics about how you use the
website so that it can be improved. Some cookies may
last for a defined period of time, such as one day or
until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you
choose. It also should allow you to prevent or limit
their use. Our website uses cookies. They are placed by
software that operates on our servers, and by software
operated by third parties whose services we use. When
you first visit our website, we ask you whether you wish
us to use cookies. If you choose not to accept them, we
shall not use them for your visit except to record that
you have not consented to their use for any other
purpose. If you choose not to use cookies or you prevent
their use through your browser settings, you will not be
able to use all the functionality of our website.
We
use cookies in the following ways:
- to track how you use our
website
- to record whether you have
seen specific messages we display on our website
- to keep you signed in our
site
- to record your answers to
surveys and questionnaires on our site while you
complete them
- to record the conversation
thread during a live chat with our support team
11.2 Personal identifiers from your browsing
activity
Requests by your web browser
to our servers for web pages and other content on our
website are recorded. We record information such as your
geographical location, your Internet service provider
and your IP address. We also record information about
the software you are using to browse our website, such
as the type of computer or device and the screen
resolution. We use this information in aggregate to
assess the popularity of the webpages on our website and
how we perform in providing content to you. If combined
with other information we know about you from previous
visits, the data possibly could be used to identify you
personally, even if you are not signed in to our
website.
11.3 Our use of re-marketing
Re-marketing involves
placing a cookie on your computer when you browse our
website in order to be able to serve to you an advert
for our products or services when you visit some other
website. We may use a third party to provide us with
re-marketing services from time to time. If so, then if
you have consented to our use of cookies, you may see
advertisements for our products and services on other
websites.
12 Disclosure and sharing of your information
12.1 Information we
obtain from third parties
Although we do not disclose
your personal information to any third party (except as
set out in this notice), we sometimes receive data that
is indirectly made up from your personal information
from third parties whose services we use.
12.2 Third party advertising on our website
Third parties may advertise
on our website. In doing so, those parties, their agents
or other companies working for them may use technology
that automatically collects information about you when
their advertisement is displayed on our website. They
may also use other technology such as cookies or
JavaScript to personalise the content of, and to measure
the performance of their adverts. We do not have control
over these technologies or the data that these parties
obtain. Accordingly, this privacy notice does not cover
the information practices of these third parties.
12.3 Credit reference
To assist in combating
fraud, we share information with credit reference
agencies, so far as it relates to clients or customers
who instruct their credit card issuer to cancel payment
to us without having first provided an acceptable reason
to us and given us the opportunity to refund their
money.
12.4 Data may be processed outside the European
Union
Our websites are hosted in
the United Kingdom and the United States. We may also
use outsourced services in countries outside the
European Union from time to time in other aspects of our
business. Accordingly data obtained within the UK or any
other country could be processed outside the European
Union. For example, some of the software our website
uses may have been developed in the United States of
America or in Australia.
We use the following
safeguards with respect to data transferred outside the
European Union:
- the processor is within
the same corporate group as our business or organisation
and abides by the same binding corporate rules regarding
data processing.
- we comply with a code of
conduct approved by a supervisory authority in the
European Union.
13 Access to your own information
13.1 Access to your
personal information
At any time you may review
or update personally identifiable information that we
hold about you, by signing in to your account on our
website. To obtain a copy of any information that is not
provided on our website you may send us a request at
info@adhesivedispensers.co.uk . After receiving the
request, we will tell you when we expect to provide you
with the information, and whether we require any fee for
providing it to you.
13.2 Removal of your information
If you wish us to remove
personally identifiable information from our website,
you may contact us at info@adhesivedispensers.co.uk.
This may limit the service we can provide to you.
13.3 Verification of your information
When we receive any request
to access, edit or delete personal identifiable
information we shall first take reasonable steps to
verify your identity before granting you access or
otherwise taking any action. This is important to
safeguard your information.
14 Other matters
14.1 Use of site by
children
We do not sell products or
provide services for purchase by children, nor do we
market to children. We collect data about all users of
and visitors to these areas regardless of age, and we
anticipate that some of those users and visitors will be
under the age of 18. Such child users and visitors will
inevitably visit other parts of the site and will be
subject to whatever on-site marketing they find,
wherever they visit.
14.2 Encryption of data sent between us
We use Secure Sockets Layer
(SSL) certificates to verify our identity to your
browser and to encrypt any data you give us. Whenever
information is transferred between us, you can check
that it is done so using SSL by looking for a closed
padlock symbol or other trust mark in your browsers URL
bar or toolbar.
14.3 How you can complain
If you are not happy with
our privacy policy or if have any complaint, then you
should tell us by email. Our address is
info@adhesivedispensers.co.uk . If a dispute is not
settled then we hope you will agree to attempt to
resolve it by engaging in good faith with us in a
process of mediation or arbitration. If you are in any
way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with
the Information Commissioners Office. This can be done
at https://ico.org.uk/concerns/
14.4 Retention period for personal data
Except as otherwise
mentioned in this privacy notice, we keep your personal
information only for as long as required by us:
- to provide you with the
services you have requested;
- to comply with other law,
including for the period demanded by our tax
authorities;
- to support a claim or
defence in court.
14.5 Compliance with the law
Our privacy policy has been
compiled so as to comply with the law of every country
or legal jurisdiction in which we aim to do business. If
you think it fails to satisfy the law of your
jurisdiction, please contact us. However, ultimately it
is your choice as to whether you wish to use our
websites.
14.6 Review of this privacy policy
We may update this privacy
notice from time to time as necessary. The terms that
apply to you are those posted here on our website on the
day you use our website. We advise you to print a copy
for your records. If you have any question regarding our
privacy policy, please contact us.
Click here to download the Adhesive Dispensing Limited
Privacy Policy May 2018 |
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